If we call developers “resources”, they get to call managers (us!) “overhead”.

But managers are overhead, and bad process is a tax on efficiency (and effectiveness). When process is good, it is indistinguishable from culture.

Let’s talk about a different mindset to process - process as a tool for creating change. 

Personal reflection

Consider something you want to improve on your team:

• What is the desired culture?
• Where is the ambiguity?
• How do we want to work together?