As a lead on a team with high (internal) demand, you have to continuously balance the short-term work needed to support users (who are your coworkers), the long-term work needed to support infrastructure/platform health, and the personal growth/development desires of the team’s engineers. There are a number of challenges in managing all of that at a high level.

In this talk, Kasa will walk through tactics for addressing each challenge; things that work, things that don’t work, things that appear to work until they don’t.