How many talks, articles, and podcasts have you seen about organizational change, and how to implement it? How many of them talked about what we can learn from non-human psychology? This is that talk.
I'll give you concrete and actionable advice for how to make change happen in your organization, one person at a time, by being nice. Make it rewarding to do the right thing, and people will do the right thing more often. Understand that people are motivated by different things and you'll be able to talk to them more effectively. Inspirational leadership can only get us so far, and we can do the rest with hard work, consistency, and compassion.