On-call processes often come with some baggage. And that’s understandable - asking engineers to give up their weekends, evenings, and early mornings isn’t the most thrilling of prospects. At worst, on-call can lead to demotivated teams and burnt-out individuals. So how can you create efficient (and even liked?) on-call processes? In this panel, we’ll discuss the fundamentals of an effective on-call process - thinking about how to diagnose your current state, iterate and improve, and how to avoid mistakes along the way.